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We’ll conduct grid wide maintenance on the voice servers on Monday morning, 14 July 2008, between 2:00 AM PDT and 5:00 AM PDT. Each voice-enabled region will experience a brief downtime (under five minutes) as the individual media server supporting voice for that region is restarted.

A handful of individual regions may experience audio interruptions lasting five to ten seconds for a period of a few hours following this maintenance period, as audio load is balanced across the voice grid.

We’ll update the status page as work progresses.

To improve the Second Life experience, we’ll be upgrading database hardware this coming Wednesday, 2 July.

The upgrade is scheduled to begin at 7:00 a.m. Pacific, and to take a maximum of an hour.  During that time, logins, new account registration, and the land store will be unavailable; however, residents who are in world will not be asked to log out.

We’ll report progress during the upgrade on the status page.

Happy Thursday, people, and welcome back to another edition of Knowledge Base Article of the Week. This week, we’re going to visit a topic near and dear to my heart: Submitting a Knowledge Base Suggestion.

The Documentation Team works every day to improve the Knowledge Base, adding new articles and cleaning up outdated information in existing articles, many of which were written long before any of us actually joined Linden Lab. We’re always happy to receive suggestions for articles that don’t exist, or ways to improve articles that are already in there. This week’s article should help you to help us by letting you know what is — and isn’t — a great idea for a Knowledge Base suggestion.

If you’ve got any questions or stories to share with us about your documentation-related experiences, feel free to stop by our weekly office hour at our couch dock in Beaumont! This week’s is slightly earlier on Friday at 1pm SLT (as always, individual support requests are for the Support Portal).

Be well,

Jon Linden

Linden Lab inadvertently disabled some inworld content this past weekend. The problem should be fixed now, and we apologize for the inconvenience it caused. If you believe your content was inadvertently disabled, please try re-rezzing it. If that doesn’t work, please contact Support at http://secondlife.com/support.

Linden Lab has not changed its DMCA policy. For privacy reasons, we don’t discuss the specifics of DMCA notifications with third parties. However, when we receive a valid DMCA notification, we send affected Residents email notice so they aren’t surprised when we remove content from their inventory and inworld locations. The email notice explains how to submit a DMCA counter-notification to seek restoration of the removed content. Be sure to keep your email address current and make lindenlab.com an exception in your spam filter so you receive notices from Linden Lab.

We’ve received questions about removing infringing items from Residents’ inventory when an inworld location (a region name and coordinates) can’t be provided. Inventory items may be subject to DMCA claims when the items are sufficiently identified. For example, if you can’t provide an inworld location, provide the names of the allegedly infringing items and avatars. Linden Lab will conduct a reasonable search for the identified items.

Also be aware that persons who materially misrepresent copyright infringement in DMCA claims may be liable for damages, including attorneys’ fees and costs. In one case, a company that sought removal of content protected by the fair use doctrine paid over $100,000 USD. For more on this, see here. If you’re unsure whether certain content infringes your copyright, we suggest speaking to an attorney before submitting a DMCA claim.

More information about Linden Lab’s DMCA process can be found on our DMCA policy page and in our recent blog post on Protecting Your Copyrighted Content. Linden Lab’s DMCA policy has not changed, and this information is up-to-date.