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Yes, it’s official: Second Life Answers has ditched its Beta status and has formally launched!

So, what happened during the beta launch?
We are thrilled with the number of questions answered and the number of Residents already helped through the Second Life Answers Beta program, thanks to the time and knowledge shared by our wonderful volunteers. Check out the stats from beta:

• With over 1,034 pages of content, there have been 315,656 page views for Second Life Answers and its categories since beta launch.
• Second Life Answers is the #2 most popular location on the blogs for content right now.
• The 4 most popular categories during beta have been General, Account, German, and Technical questions.
• Resident speakers of 66 different languages have accessed the Second Life Answers main page. The list includes English, German, Dutch, French, Portuguese, Italian, and many more.

What is Second Life Answers, anyway?
There are vast amounts of Second Life knowledge out there among our Residents, and many have mentioned how much they’d like to share that knowledge to help others. Second Life Answers offers a real-time system where Residents can ask questions that are routed directly to Resident volunteers who are monitoring Second Life Answers. They post their answers, and other readers can comment and contribute their own answers.

Where can you find it?
1. Go to the Second Life blogs homepage.
2. Find the Channels navigation bar on the left-hand side of the page.
3. Find the Second Life Answers link and click it!

Got Questions?
Here’s how to post them to Second Life Answers:

1. Go to Second Life Answers and log in at the top of the page with your Second Life name and password.
2. Choose either a language or topic category from the list on the left side of the page and then click the Ask a Question button (on the right) to get started!
3. Give your question a title, making sure to click the Mark this thread as a Question box and fill in your main question text. Feel free to add a few tags for your question if you’d like!
4. Click the Post this Message button and you’re done! Hopefully soon, someone else will be able to help you with your question.

Got Answers?
Here’s how to answer questions in Second Life Answers:

1. Go to Second Life Answers and log in with your Second Life name and password at the top of the page.
2. Browse language or topic categories or check the list of questions on the page. Each question has a Reply option in the bottom right-hand corner of the post. Click Reply and type your response in the window.
3. Click the Post Message button.

What’s next for Second Life Answers?
We’ll continue to work hard to improve the site with additional features and design refinements. We received (and appreciate) some really great feedback during beta, and we’re already working on some of your suggestions. For example, very soon all of the discussions started in Second Life Answers will be marked as questions, which was one of the aspects of Second Life Answers that was causing some confusion. Additionally, Second Life Answers is now linked in the Help area of Support. Soon you will see links on XStreet, kiosks  in world, and in other useful areas to make it easy for people to find this growing, Resident-driven help resource!

More information about Second Life Answers is available in the Second Life Answers FAQ; Guidelines for Posting; and in the Second Life Knowledge Base, our official support center.