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How apt: the first video tutorial on our new blogs is about a couple things I’ve been hearing a lot of word-of-mouth about ever since we launched yesterday:

  1. Subscribing to our blog - You can be auto-updated of new posts and other content via email or RSS feed. To the left of every channel and sub-channel are Notifications links.
  2. Changing your email notifications - Some Residents have said it’s too spammy every time they get a new comment from a thread. You can selectively turn the default OFF but you need to login, then go to “Your Preferences“. I’ll also show you how to remove notifications selectively. I know, it’s not the most obvious… we’ve got awesome Lindens working on making it more elegant!

This vidtut will show you all that and move in less than 5 minutes, enjoy and let me know what other blog tips & tricks we should be broadcasting.

[UPDATE] One thing not mentioned in the vid: for you infoholics, you can subscribe to EVERY SINGLE POST ON THESE ENTIRE BLOGS by using this feed. (Thanks Yoz!)

Original post by communities@secondlife.com

No, I haven’t turned into an English woman. That’s Emma Linden, who voiced Jon Linden’s script for the newest Documentation Team video production, HOW TO USE THE SUPPORT PORTAL! Short on time? It’s only 2 minutes long, so get the facts fast:

The Support Portal is @ secondlife.com/support

(bookmark that link!) and as the name suggests, is the central location to learn how Second Life works in the Knowledge Base, and get help on various issues — tickets and live chat are further shown in the video.

As easy as it may seem to experienced inworlders, there are many Residents each day who need a little help getting help, and this will hopefully make things more clear and enjoyable despite troubles you may come across.

A big thanks to James Schwarz and the 100 avatars

who participated in his masterpiece. Earlier, I was like “d00d, I need to use this in a video! Just don’t know which one yet…” Graciously, James let everyone know: “Feel free to do whatever you want with these…”. So here it is. Many faces from across Second Life, yet not even coming close to representing the rich avatar diversity we have.

Like Soylent Green, Second Life is made of people.

Whether it’s Lindens providing Support Portal guidance or volunteers contributing info on SL Answers and the wiki, like spice… THE KNOWLEDGE MUST FLOW!

Have a tip on using the Support Portal that’ll benefit fellow Residents? Please share!

Original post by torley@lindenlab.com